Job Description
Position: Microsoft Dynamics 365 CRM
Duration: 1 Year
Location: Baltimore, Maryland (Hybrid)
Only Local to Maryland
Please only respond with individuals that are willing to work onsite as required.
100% remote and/or out of state employment is not authorized at this time. A work from home schedule will be established with the hiring manager once onboarding and equipment issuing is completed. This individual will work a hybrid schedule, with at least 80% of their time onsite and no more than 20% of their time remote.
Requirement:
- OIT's Business Applications Unit develops, implements and supports business solutions, including application development, for all departments.
- Seeks a highly skilled and proficient Developer adept at developing in Microsoft Dynamics for the purposes of creating a Customer Relationship Management tool for the enterprise, prioritizing the Department of Economic and Workforce Development.
- Under general supervision, this position plans and leads the technical development, implementation, and maintenance of the Microsoft Dynamics CRM tool along with integrations with other systems.
- Seeking an Applications Development Expert to provide 40 hours per week on the development of a Customer Relationship Management (CRM) Tool through Microsoft Dynamics.
- The position will be responsible for designing and building the tool based on the requirements provided by the Department of Economic and Workforce Development.
- The position will also be responsible for training Baltimore County employees on the use and development of the Microsoft Dynamics platform.
Duties and Responsibilities:
- Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems.
- Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution
- Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development.
- Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations
- Develops and implements, and trains others to develop in Microsoft Dynamics.
- Helps gather and document requirements from non-technical business users
- Uses technical expertise to translate business requirements into effective system requirements and functional design documents
- Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions
- Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution
- Prototypes and demos recommended solutions for users.
- Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary
- Provide ongoing technical support and training for end-users
- Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user
- Assist with the project planning, scheduling and deployment of the new CRM features
Minimum Qualifications/Skill Sets:
- Education: Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline.
- 7 years of experience in IT industry.
- 3 years of experience as a technical expert in an IT organization.
- 3 years of experience developing in Microsoft Dynamics.
- Proficiency in Microsoft Dynamics 365 CRM Development and customization.
- Experience with Javascript, C#, .NET, and Web Services.
- Knowledge of Dynamics 365 APIs and SDKs.
- Understanding of Customer Relationship Management solutions.
- Experience with SQL, database management and data migration techniques.
- Strong communication skills and ability to work in a team environment
- Problem solving skills.
Preferred Qualifications/Skill Sets:
- Master's Degree in Computer Science, Information Systems, or other related field or equivalent work experience.
- Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle)
- Strong understanding of CRM data modeling, workflows and user interface customization
- Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps)
- Familiarity with Microsoft SharePoint.
Job Tags
Work experience placement, Local area, Remote job, Work from home,