Job Description

Job Description

Job Description

Our client is a prestigious chocolatier with a rich history, known for crafting all-natural, gourmet chocolates. As a company dedicated to quality and tradition, they offer an exceptional product line sold in their distinctive retail locations and through a seamless online experience.

Headquartered in Henderson, Nevada, the company's vibrant factory and stunning botanical garden have become a local landmark. With over four decades of history, our client continues to build on a legacy of fine craftsmanship and customer delight.

Here’s what you’ll be doing:

• Serve as the primary point of contact for all customer inquiries, handling inbound calls, emails, and chats to assist with orders and provide general information.
• Provide a luxury customer experience, offering "white glove" service to resolve order issues, process transactions, and handle refunds in a professional and empathetic manner.
• Manage customer data and orders using multiple systems like SAP, Shopify, and Amazon Seller Central, ensuring all interactions and information are accurately documented.
• Collaborate with management to escalate complex cases, address customer needs, and report any urgent quality or food safety issues.

Here’s what you’ll have:

• Must have customer service experience, ideally with a background in retail, e-commerce, or call center.
• Must be proficient with computers and should have experience with IVR Call Center systems, as well as order entry software like SAP or Salesforce. A "white glove" approach to customer service is a must.

Here’s what you’ll get:

• Competitive Compensation: Earn above-market pay at $24.00/hour.

• A Supportive and Collaborative Culture: Join a team of friendly, driven coworkers and work with supportive management that is genuinely invested in your professional success.

• Work with a Global Leader: This is a fantastic opportunity to join a global company with a rich legacy of craftsmanship and quality.

Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing.

Company Description

Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing. \r\n\r\nWe can’t wait to tell you all about it!

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