Job Description

Job Description

Job Description

Are you an experienced professional looking to lead a dynamic team in delivering exceptional service? We are seeking a dedicated Service Manager to oversee and drive our service operations. In this role, you will ensure that our customers receive top-notch support and that our service team is equipped and motivated to achieve their best performance.

As a Service Manager, you will be at the forefront of maintaining and enhancing our service standards, developing strategies for operational excellence, and fostering a positive and proactive work environment. If you excel in leadership, have a passion for customer satisfaction, and possess strong problem-solving skills, we would love to hear from you. Join us and help shape the future of our service department!

Service Manager Duties & Responsibilities:

• Managing service team members to meet the company’s goals, including delegating and directing tasks, monitoring the progress of projects, and resolving potential issues in the department.

• Develop service staff, which includes hiring, terminating, and disciplining employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance, and directing work assignments to ensure effective production. 

• Evaluate workload and schedules service work in a way that best utilizes manpower and maximizes profits.

• Ensure that materials and equipment are ordered and dispensed for scheduled jobs.

• Responsible for client estimates and invoicing for all repairs and service calls.

• Recruit, train, and motivate team members to work with greater efficiency and ensure they feel comfortable in the working environment.

• Conduct Jobsite Surveys

• Conduct monthly service meetings to coach, lead, and provide continuous training to reduce callbacks.

• Handling complaints and concerns of clients and customers and creating long-lasting professional relationships.

• Assisting with administrative tasks that can include creating and managing invoices, taking orders, and handling inventory.
• Keeping a professional voice and manner at all times to represent the company properly.
• Developing service procedures, policies, and standards and coming up with new ideas for improving customer service goals and missions.
• Maintaining strong connections with manufacturers, dealers, and sales representatives.

• Monitoring, analyzing, and reporting the department’s results.

• Track warranty processing and payment.

• Keeping track of the industry regulations, restrictions, and laws, ensuring that the company complies with all of them and follows innovations and trends.

Service Manager Requirements:

• Previous experience in HVAC sales and management is a plus. 
• Knowledge of customer service software, databases, and tools.
• Deep understanding of the industry and all the laws and regulations.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work under pressure and handle stressful and demanding situations.
• Creative thinker and dynamic leader.

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