Help Desk Technician_Onsite job at Bee Talent Solutions Bellevue, WA, US

Job Description

Our client is seeking to contract with a highly capable and motivated help desk technician. The role is customer facing, supporting users through technical challenges and assisting with requests for new applications or hardware.

Working on a tiered support team and supported by documented processes and procedures, this role supports the teams designing next generation nuclear technologies. Primarily based out of Bellevue headquarters this role supports both in person and virtual staff requests.

Responsibilities:

Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
Active Directory Account maintenance
Managing access to internal and external collaboration spaces
PC Lifecycle Management
Inventory Receiving, & Tracking
Fulfil software requests
Business travel support
Demonstrate and assist with remote access to client’s resources
Support users at Bellevue and Everett location.
Assisting with onboarding as assigned

Key Qualifications and Skills:

Communicate openly and display respect and a desire to foster teamwork.
Able to quickly learn and implement new concepts
Calm in stressful situations and able to think through those situations to find the best outcome
Customer service ability and interpersonal skills
Organizational skills
Proactive on finding areas within our process that can be improved and making these suggestions to the team
Highly adaptable with problem solving
The successful candidate will possess a high degree of trust and integrity.
Actual position starting level and title will be determined based on assessment of qualifications.

Areas for development include:

Supporting customers and clients both in person and remotely
Rapid deployment imaging technologies MDT and SCCM
Windows 10\11 in a domain-managed environment
A general understanding of Office applications, DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them.
General understanding of Multi-Factor Authentication methods.
A general understanding of modern Information Security principles and practices
Experience with a commercial ticketing system JIRA
An understanding of desktop and laptop hardware

Job Tags

Contract work, Work at office, Remote work,

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