Call Center Manager Job at Awesome Heating and Cooling LLC, Plainville, CT

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  • Awesome Heating and Cooling LLC
  • Plainville, CT

Job Description

Job Description

Job Description

About the Role

We are seeking a highly motivated and experienced Call Center Manager to lead our customer service operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys coaching teams, and is passionate about delivering exceptional customer experiences.

Responsibilities

  • Oversee daily operations of the call center, ensuring efficient and effective service delivery.
  • Manage, train, and mentor a team of customer service representatives.
  • Monitor performance metrics and implement strategies to improve productivity and customer satisfaction.
  • Develop and maintain call center policies, procedures, and quality standards.
  • Collaborate with other departments to align customer service goals with overall business objectives.
  • Prepare and present performance reports to senior leadership.

Qualifications

  • Proven experience in call center management.
  • Strong leadership and team-building skills.
  • Excellent communication and interpersonal abilities.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving skills and attention to detail.

Benefits

  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Professional development and growth opportunities
  • Supportive and collaborative work environment

Join a team where your leadership makes a difference.
Apply today to help shape the future of our customer service experience.

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