Job Description

**About this role:** Wells Fargo is seeking a Business Execution Director to lead the Global Operations Resiliency Incident Management team, which is part of Enterprise Business Resiliency in the CAO. **The Team:** This team leads incident management response for all six primary operations businesses for Well Fargo's Global Operations: Consumer and Small Business Banking (CSBBO), Fraud & Claims Mgmt (FCMO), Consumer Lending (CLO), Payment Ops, Shared Services (SSO) and Wholesale Operations. **The Role:** This role will drive strategy, oversight and direction across Global Operations Incident Management as resiliency incidents occur to ensure a real time, effective and responsive approach across incident awareness, impact assessment, triage/mitigation and after-action reviews. **In this role you will:** Build out a rapid, 24/7, global incident response team, working closely with Enterprise Incident Management and key operations leaders to ensure facilitation and coordination of incidents affecting Global Operations' processes from initial onset of the incident through to incident resolution Coordinate and align to the Enterprise Incident Management operating model by developing response capabilities to ensure risks are evaluated, and the response by key stakeholders is strategically implemented and communicated across global operations. Specific Responsibilities include: + Lead a team of incident management leads, monitoring analysts and response coordinators, including 24/7, global, on call scheduling to cover urgent incident response when necessary + Work across Global Operations and other enterprise monitoring channels to globally monitor resiliency incidents and identify scope of impacts + Maintain scenario playbooks and procedures across the incident management life cycle, including incident response, after action reviews, reporting and communication + Ensure prompt senior level communications to operations, technology and EBR leadership from emerging incident identification, occurrence, resolution and restoration to BAU + Partner closely with Enterprise, Technology and LOB Incident Management teams to ensure quick and consistent impact evaluation, coordination, communication and response to incidents + Provide leadership and influence in linkage between real world incidents and business resiliency planning and exercising, ensuring continuous improvement in preparing and planning for disruption + Understand and identify where innovative technology can quicken incident response and assessment of impacts as well as look for innovative ways to reduce reliance on manual workaround when technology incidents occur + Be strategic and process driven, capable of meeting strict deadlines, excel in a collaborative environment, comfortable with change and have a strong desire to do what is right + Identify, review and analyze key risk indicators and develop action plans as needed + Collect disparate risk elements, investigating sources of risk and generating a cohesive risk analysis + Support audit requests, corrective action remediation, BCP governance projects in addition to other Enterprise Business Continuity and Resiliency program initiatives + Drive and influence complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business **Required Qualifications:** + 8+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education + 4+ years of management or leadership experience **Desired Qualifications:** + Skills required in leading strategic change, collaborating with a highly matrixed and complex group of stakeholders to ensure appropriate prioritization and execution of team objectives to meet the needs of WF customers, wholesale clients, operations businesses and enterprise business resiliency + Extensive demonstrated experience responding to high risk or complex incidents + Extensive demonstrated experience using independent judgement to determine course of action to accomplish objectives (i.e. assessing a situation, determining level of impact, leading actions to control the incident, assigning and managing the proper resources and actions, and responsibilities for mitigating the incident) + 4+ years of leadership experience in one or more of the following functional areas: crisis management, operational resilience, corporate security, business process, strategic planning, or project management + Extensive knowledge of banking Operations and/or technology + Strong interpersonal, influencing and communications skills at C suite/Regulatory level with an ability to effectively manage and build relationships + Ethical integrity and demonstrated ability to assess and determine when to raise concerns and escalate issues + Demonstrated ability to work with team members at all levels within an organization to include briefings and presentations + Leadership and project management skills to drive alignment with the current Incident Management controls aligned with the business processes **Job Expectations:** + Hybrid office model of 3 days in-office and 2 days remote contingent on current corporate policy and current business needs. + Flexibility to work in a 24/7 environment when incidents arise. **Pay Range** Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $144,400.00 - $300,000.00 **Benefits** Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs ( for an overview of the following benefit plans and programs offered to employees. + Health benefits + 401(k) Plan + Paid time off + Disability benefits + Life insurance, critical illness insurance, and accident insurance + Parental leave + Critical caregiving leave + Discounts and savings + Commuter benefits + Tuition reimbursement + Scholarships for dependent children + Adoption reimbursement **Posting End Date:** 4 Jun 2025 ***** **_Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-461496

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Work experience placement, Immediate start, Remote job,

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