Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement Pet Insurance and Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks and more Universal Orlando Team Member ID/Pass and Guest Tickets Discounted dry-cleaning What We’re Looking For: We are looking for a Team Member who cares about the guest and team member experience and is commitment to maintaining our hotel/resort property at the highest level of safety and comfort. Who You Are: • Excellent communicator with strong verbal and written skills. • Detail-oriented and capable of multitasking in a fast-paced environment. • A problem-solver who can effectively troubleshoot and resolve issues. • A team player who promotes collaboration and communication across departments. • Committed to maintaining a positive and supportive relationship with guests and team members. What You’ll Do: • Conducts aquatic training classes, in-service training drills and internal spot checks • Responsible to ensure all aquatic areas maintain compliance with the Aquatic Safety Program • Perform regular spot checks and correct any violations immediately • Lifeguard training classes will be conducted for new hires and recertification of current team members • Conduct in-service training drills to all team members per the requirements set by the Aquatic Safety Program • Audits Pool Service Manager’s records of logs/checklists • Maintains database of all records, logs, and lifeguard certifications • Responsible to compile data and filter exception reports for distribution to Risk Management and Executive Committee • Compiles and produces statistical reports used by Risk Management and LHUO Executive Committee Makes suggestion/recommendations for corrective action to Pool Service Manager and hotel Executive Committee when warranted • Prepare and submit all required certifications and general information to the Aquatic Safety Portal per required standards • Attend all appropriate meetings • Able to work a flexible schedule, including weekends and holidays • Other duties as assigned Your Experience Includes: • High School Diploma or equivalent • Bachelor's degree preferred • Ability to master the Aquatics Safety Instructor Trainer Certification • Must hold valid Class E Drivers License and meet eligibility criteria for travel throughout resort complex • Executes emergency procedures in accordance with hotel standards • Complies with required safety regulations and procedures • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance • Proficient in Microsoft Office (Word, Excel, Access, Power Point) • Ability to maintain accurate database files to support document compliance • Ability to learn and maintain other databases required by Risk Management About Us Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart.

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